Marble & Granite

Due to the delicate and breakable nature of marble products, we have a strict return and refund policy. To ensure product quality and safety, returns must be requested within 30 days, and all items should be unused and in original packaging. Shipping costs will be deducted from the refund. Custom-made items are non-returnable unless defective.

Refund Process:

Once a returned item is inspected and approved, your refund will be processed within 1 week.
The refund will be credited to the original payment method.
Shipping and handling fees are non-refundable and will be deducted from the refund amount.

• Important Notes:

  • Deposits are strictly non-refundable.

  • Custom-made items are non-returnable and non-refundable once production has started or the item has been delivered.

  For any questions regarding returns or refunds, please contact our customer service team at info@almadanimarbles.com.

Return Policy

• Returns must be requested within 30 days of receiving the product.

• The product must be unused, undamaged, and in its original packaging.

• All shipping costs related to the return will be deducted from the refund amount.

Important Notes:

• Custom-made items are strictly non-returnable.

• Customers must inspect and approve the size, quality, and finish before delivery.

• No complaints will be accepted after delivery.

• By placing a custom order, you agree to our terms and conditions.

For any questions, please contact our customer service team at info@almadanimarbles.com.

Payment Terms

• 50% Advance Payment: Required at the time of order confirmation. Production will begin only after the advance is received.

  • 50% Balance Payment: Due before delivery or dispatch of the goods.

• Important Notes:

  • All payments are non-refundable once production has started, especially for custom-made items.

  • Delays in balance payment may result in delivery delays or storage charges.

  • We accept payments via bank transfer, cash, or cheque (subject to clearance).

• By placing an order, you agree to abide by these payment terms and conditions.